Support

Welcome to Easy Invoice Support

If you have any questions or need assistance, feel free to reach out to us. We're here to help!

Contact Us

Email: [email protected]

Support Policy

We are committed to providing timely and effective support for all our users. Please review the following support guidelines:

1.     Support Availability:

• Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (GST.
• We aim to respond to all inquiries within 48 hours.

2.     Scope of Support:

• Assistance with app installation, setup, and usage.
• Troubleshooting app-related issues.
• Addressing feature requests or feedback.

3.     Exclusions:

• Support does not cover third-party integrations or issues outside the app.
• Customization requests or enhancements beyond the current app functionalities are not included.

4.     Reporting Issues:

• Please provide a detailed description of your issue, including any relevant screenshots, steps, your app version, device or browser details, and any error messages you’ve encountered. This information helps us reproduce and resolve the issue more efficiently.

5.     Data Privacy & Security

• We understand the importance of keeping your information secure and confidential. When providing logs, screenshots, or other data for troubleshooting, please ensure any sensitive details (such as personal identifiers, financial information, or login credentials) are masked or removed.
• Any data you share with us is handled in compliance with relevant data protection regulations (e.g., GDPR). We only use this information to diagnose and resolve your issue and will not store it longer than necessary.
• For more information, please review our Privacy Policy or contact us if you have any concerns about data handling.

6.     Updates and Announcements:

• Stay updated on the latest features and fixes by visiting our website or following us on social media.

Let us know how we can assist you. Your feedback and satisfaction are our top priorities!